Distance Sales Agreement
Distance Sales Agreement,Cancellation & Refund Policy
BALLOONBOOKING.TR
TERMS & CONDITIONS, BOOKING AGREEMENT & CANCELLATION POLICY
Website: www.balloonbooking.tr
Operating Company:Balloon Booking Turkey
Registered Address: Urgup/ Nevsehir
Email: info@balloonbooking.tr
Telephone: +905475788663
Last Updated: 14-09-2026
PART I — TERMS & CONDITIONS
1. Introduction
Welcome to BalloonBooking.tr, an online reservation platform specializing in hot air balloon experiences in Cappadocia, Türkiye.
These Terms and Conditions (“Terms”) govern your use of the website www.balloonbooking.tr (“Website”), your reservation requests, bookings, payments, and participation in hot air balloon experiences or other services offered through our platform.
By accessing the Website, submitting a reservation request, completing a booking, or making a payment, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to applicable mandatory consumer protection laws.
If you do not agree with these Terms, please do not use the Website or proceed with a booking.
These Terms should be read together with:
The Booking Confirmation and Voucher.
The Cancellation and Refund Policy.
The Privacy Policy.
The Cookie Policy.
Any supplier-specific conditions communicated before booking.
Any additional terms applicable to the selected service.
In the event of a conflict, mandatory applicable law will prevail over any conflicting contractual provision.
2. About BalloonBooking.tr
2.1 Our business
BalloonBooking.tr is an online booking and reservation intermediary connecting customers with independent hot air balloon operators and other tourism service providers in Cappadocia, Türkiye.
Our platform is designed to make it easier for customers to discover, compare, reserve, and manage balloon experiences.
2.2 Our role as an intermediary
Unless expressly stated otherwise in the applicable booking confirmation or a separate written agreement, BalloonBooking.tr acts as an intermediary and booking facilitator.
Our services may include:
Presenting balloon experiences and related services.
Providing information supplied by service providers.
Receiving and processing booking requests.
Communicating reservation details to the relevant supplier.
Facilitating payments where applicable.
Issuing booking confirmations and vouchers.
Assisting with booking amendments and cancellations.
Coordinating customer communications.
Providing reasonable assistance when a booking issue arises.
2.3 We do not operate the balloon flight
BalloonBooking.tr does not itself operate hot air balloons, provide pilots, control flight routes, conduct aviation operations, or make operational flight-safety decisions, unless expressly identified as the actual service provider in the booking documentation.
The actual hot air balloon flight is provided by the independent balloon operator identified in the booking confirmation or otherwise communicated to the customer.
2.4 Independent service providers
The balloon operator is responsible for the operation of the flight and for complying with applicable aviation and safety requirements.
The operator is responsible for matters within its operational authority, including:
Aircraft and equipment.
Pilot and flight crew.
Passenger boarding procedures.
Flight preparation.
Weather assessment.
Operational safety decisions.
Flight execution.
Passenger safety procedures.
Compliance with applicable aviation regulations.
BalloonBooking.tr does not override the decisions of the pilot, balloon operator, or competent aviation authorities.
2.5 Supplier disclosure
The identity of the balloon operator may be shown in the booking confirmation, voucher, or other booking documentation.
Customers may contact BalloonBooking.tr to request relevant supplier information, subject to applicable privacy and contractual restrictions.
2.6 No guarantee of flight operation
A confirmed booking represents a reservation for the selected service, subject to the applicable booking conditions and operational requirements.
It does not guarantee that a flight will operate in all circumstances.
Flights may be delayed, postponed, relocated, shortened, suspended, or cancelled due to weather, safety, aviation restrictions, operational requirements, or other circumstances beyond reasonable control.
Applicable cancellation, rescheduling, and refund rights are set out in Part II of these Terms.
3. Definitions
For the purposes of these Terms:
“BalloonBooking.tr”, “we”, “us”, or “our” means [Full Legal Company Name], operating the BalloonBooking.tr website and reservation platform.
“Customer”, “you”, or “your” means the person making a reservation or using our Website.
“Supplier” or “Balloon Operator” means the independent company or service provider responsible for providing the booked balloon flight.
“Service” means a hot air balloon flight, transfer, activity, or other tourism service offered through the Website.
“Booking” means a reservation request accepted and confirmed according to these Terms.
“Booking Confirmation” means the written confirmation or voucher issued for a reservation.
“Flight Date” means the date stated in the Booking Confirmation.
“No-Show” means a customer’s failure to attend the required pickup point or meeting point at the required time without an approved arrangement.
“Cancellation” means the withdrawal of a confirmed booking by the customer, BalloonBooking.tr, or the relevant service provider.
“Business Day” means a day on which the relevant business is open and able to process the applicable request.
4. Website Use
4.1 Permitted use
You may use the Website for lawful purposes, including:
Searching for balloon experiences.
Requesting availability.
Making reservations.
Reviewing booking information.
Contacting customer support.
4.2 Prohibited use
You must not:
Use the Website for unlawful purposes.
Submit false or misleading information.
Make bookings using fraudulent payment details.
Attempt to interfere with the Website.
Introduce malware or harmful code.
Copy or reproduce Website content without permission.
Use automated systems to abuse the booking system.
Make bookings for resale without written authorization.
Misrepresent your identity.
Attempt to access restricted systems or customer information.
We reserve the right to suspend or refuse access where reasonably necessary to protect the Website, customers, suppliers, or our business, subject to applicable law.
5. Booking Process
5.1 Selecting a service
Customers may select a balloon flight or other service displayed on the Website.
Information may include:
Flight category.
Date.
Approximate duration.
Pickup information.
Passenger capacity.
Price.
Available options.
Cancellation conditions.
Supplier details.
Descriptions are based on information supplied by the relevant operator and are intended to provide accurate information to the best of our knowledge.
5.2 Availability
All availability is subject to confirmation.
Submitting a reservation form does not automatically guarantee availability.
A booking may remain pending until the relevant supplier confirms the requested service.
5.3 Booking confirmation
A reservation is confirmed only when BalloonBooking.tr or the relevant supplier issues a written confirmation or voucher identifying the booking as confirmed.
The confirmation may include:
Booking reference.
Customer name.
Flight date.
Number of passengers.
Selected flight category.
Pickup location.
Meeting point.
Price and currency.
Payment status.
Supplier information.
Cancellation conditions.
Special instructions.
5.4 Automated emails
An automated email confirming receipt of a request or payment does not necessarily constitute confirmation of the flight.
Customers should rely on the official Booking Confirmation or voucher.
5.5 Unavailable services
If a requested service becomes unavailable before confirmation, we will contact the customer and provide the applicable options, which may include:
An alternative date.
An alternative service.
A refund of amounts paid for the unavailable booking.
Another solution agreed with the customer.
Any refund will be handled in accordance with applicable law and the payment arrangements.
5.6 Incorrect booking information
Customers are responsible for checking all booking details.
If a customer enters an incorrect flight date, passenger number, hotel address, telephone number, or email address, the customer must contact us immediately.
Any amendment will be subject to availability, supplier approval, and applicable charges disclosed to the customer.
6. Prices, Currency and Payment
6.1 Prices
Prices are displayed in the currency indicated on the Website.
The total price and any applicable taxes, fees, or additional charges will be disclosed during the booking process to the extent required by law.
6.2 Currency conversion
If a payment is made in a currency different from the currency displayed, the payment provider or issuing bank may apply currency conversion fees or exchange rates.
BalloonBooking.tr is not responsible for fees imposed by the customer’s bank or payment provider.
6.3 Payment methods
Available payment methods may include:
Credit card.
Debit card.
Bank transfer.
Other payment methods displayed on the Website.
Payments may be processed through third-party payment providers.
6.4 Payment confirmation
A payment authorization or charge does not necessarily mean that a flight has been confirmed.
Where payment is received but the reservation cannot be confirmed, we will contact the customer and arrange the applicable refund or alternative solution.
6.5 Additional charges
Additional charges will not be imposed without appropriate disclosure and, where required, customer acceptance.
Examples may include:
Optional upgrades.
Private transfers.
Additional services.
Special arrangements.
Charges resulting from customer-requested amendments.
6.6 Fraud prevention
We may verify payment information or request additional information where reasonably necessary to prevent fraud.
We may refuse or cancel a booking where there are reasonable grounds to suspect fraudulent activity, subject to applicable law.
7. Booking Confirmation and Customer Obligations
Customers agree to:
Provide accurate and complete information.
Review the Booking Confirmation carefully.
Check the flight date and pickup details.
Arrive at the designated location on time.
Follow supplier and pilot instructions.
Comply with applicable safety rules.
Inform us of relevant requirements before booking.
Behave respectfully toward staff and other passengers.
Avoid conduct that may endanger others.
Pay any properly disclosed additional charges.
Customers must contact BalloonBooking.tr immediately if any information in the Booking Confirmation is incorrect.
8. Passenger Eligibility and Safety
8.1 Minimum age
The minimum age for participation depends on the selected balloon operator and applicable safety requirements.
The applicable minimum age will be communicated during the booking process or in the Booking Confirmation.
Children must meet the requirements of the relevant operator.
8.2 Pregnancy
Pregnant passengers should not assume that they are eligible to participate.
Passengers who are pregnant must consult the balloon operator before booking. Participation may be refused under the operator’s safety rules.
8.3 Medical conditions
Passengers should inform the operator of any condition that may affect safe participation, including:
Serious back or neck problems.
Recent surgery.
Significant mobility limitations.
Conditions affecting balance or movement.
Other relevant medical or safety concerns.
The operator may refuse participation where necessary for safety.
8.4 Mobility and accessibility
Passengers with mobility limitations must contact us before booking.
Balloon baskets and boarding procedures may present accessibility limitations.
We will communicate information provided by the operator but cannot guarantee accessibility unless expressly confirmed in writing.
8.5 Safety authority
The pilot and balloon operator have authority over operational and safety decisions.
Their safety decisions take priority over customer preferences or requested flight times.
9. Flight Date, Pickup and Meeting Point
9.1 Flight date
The applicable flight date is the date stated in the Booking Confirmation.
Customers are responsible for checking the date and local time.
9.2 Pickup service
Where hotel pickup is included, pickup times are approximate and may vary due to:
Traffic.
Weather.
Hotel location.
Other passenger pickups.
Flight preparation.
Operational requirements.
Customers must be ready at the designated pickup location at the time stated in the confirmation.
9.3 Pickup changes
The supplier may change the pickup location or meeting point due to operational or safety requirements.
Customers will be informed as soon as reasonably possible.
9.4 Missed pickup
If a customer is not present at the designated pickup location at the required time, the reservation may be treated as a No-Show.
Refunds or rescheduling will depend on the applicable cancellation conditions and the cause of the missed pickup.
9.5 Contact during pickup
Customers should keep their telephone available and provide a valid contact number.
If a customer cannot locate the vehicle or believes pickup is delayed, they should contact BalloonBooking.tr immediately.
10. Weather and Operational Conditions
10.1 Weather-dependent service
Hot air balloon flights are weather-dependent activities.
Weather conditions may affect:
Flight departure.
Flight duration.
Flight location.
Passenger pickup.
Flight safety.
The decision to operate.
10.2 Operator’s authority
The balloon operator and pilot may postpone, delay, modify, or cancel a flight where necessary for safety or operational reasons.
BalloonBooking.tr cannot override these decisions.
10.3 No guaranteed departure time
The flight time displayed during booking may be approximate.
Customers should allow flexibility in their travel plans and avoid scheduling important onward travel immediately after a balloon flight.
10.4 Flight duration
The advertised flight duration is an approximate description.
Actual duration may vary due to weather, operational, and safety conditions.
A difference in duration does not automatically establish a right to a refund unless required by applicable law or the booking conditions.
11. Third-Party Services
11.1 Independent suppliers
The Website may provide access to services supplied by independent third parties.
These suppliers may have their own terms, conditions, safety rules, and cancellation policies.
11.2 Supplier information
We aim to display accurate and useful supplier information.
However, certain details may change due to operational circumstances.
Where material changes affect a confirmed booking, we will communicate them as soon as reasonably possible.
11.3 Supplier performance
The relevant supplier is responsible for performing the service it provides.
BalloonBooking.tr will provide reasonable assistance with booking-related communications and issues within our role as intermediary.
Nothing in these Terms excludes or limits any liability or statutory right that cannot lawfully be excluded or limited.
12. Booking Amendments and Rescheduling
12.1 Customer-requested changes
Customers may request changes to:
Flight date.
Passenger details.
Passenger number.
Pickup information.
Selected service.
Requests are subject to availability, supplier approval, and applicable charges.
12.2 Date changes
A date change is not guaranteed.
Customers should submit requests as early as possible.
Where a supplier permits a date change, additional costs may apply if the new date has a different price.
12.3 Passenger number changes
Reducing or increasing the number of passengers may affect the price and availability.
The applicable conditions will be communicated before the amendment is confirmed.
12.4 Name corrections
Minor corrections to passenger names may be accepted without charge where permitted by the supplier.
Material changes may be treated as a cancellation and new booking.
12.5 Confirmation of amendments
A requested amendment is not effective until confirmed in writing by BalloonBooking.tr or the relevant supplier.
13. Customer Conduct
Customers must follow reasonable instructions from the pilot, crew, driver, and service provider.
The supplier may refuse participation or take appropriate safety action where a passenger:
Is intoxicated.
Behaves aggressively.
Threatens staff or other passengers.
Refuses safety instructions.
Endangers themselves or others.
Interferes with the operation of the service.
Any refund or compensation in such circumstances will be determined according to the applicable booking conditions and law.
14. Intellectual Property
All Website content, including text, photographs, logos, graphics, designs, and software, is owned by or licensed to BalloonBooking.tr or its relevant rights holders.
You may not reproduce, distribute, modify, sell, or commercially exploit Website content without prior written permission.
The BalloonBooking.tr name, logo, and branding may not be used without authorization.
15. Privacy and Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws.
Information may be collected to:
Process reservations.
Communicate with suppliers.
Provide customer support.
Process payments.
Send booking confirmations.
Comply with legal obligations.
Prevent fraud.
Where necessary for providing the booked service, relevant customer information may be shared with the balloon operator or other service providers.
Further details are available in our Privacy Policy.
16. Complaints and Customer Support
16.1 Contacting us
Customers should contact BalloonBooking.tr as soon as possible if they experience a booking-related problem.
Email: [Official Email Address]
Telephone: [Official Telephone Number]
16.2 Complaints during the service
If a problem occurs during a flight or transfer, customers should notify the supplier immediately where it is safe and reasonably possible to do so.
Prompt notification may allow the supplier to resolve the issue.
16.3 Written complaints
Complaints should include:
Booking reference.
Customer name.
Flight date.
Description of the issue.
Relevant photographs or documents.
Requested resolution.
We will review complaints fairly and respond within a reasonable period.
17. Limitation of Liability
17.1 General principle
BalloonBooking.tr acts as a booking intermediary unless expressly stated otherwise.
We are not the operator of the balloon flight merely because a reservation is made through our Website.
17.2 Supplier responsibility
The balloon operator is responsible for the operational provision of its service, including flight safety, pilot decisions, and compliance with applicable aviation requirements.
17.3 No exclusion of mandatory rights
Nothing in these Terms excludes, restricts, or limits liability or consumer rights that cannot legally be excluded or limited.
17.4 Intermediary assistance
Where a booking issue arises, BalloonBooking.tr will provide reasonable assistance within the scope of our intermediary role.
17.5 Indirect losses
To the extent permitted by applicable law, BalloonBooking.tr shall not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
This does not affect any mandatory legal rights or liability that cannot be excluded.
18. Force Majeure
Neither BalloonBooking.tr nor the relevant supplier shall be responsible for failure or delay caused by circumstances beyond reasonable control, to the extent permitted by applicable law.
Such circumstances may include:
Severe weather.
Natural disasters.
Fire.
Flood.
Earthquake.
War.
Terrorism.
Government restrictions.
Aviation authority decisions.
Strikes.
Major transport disruption.
Public health emergencies.
Other unforeseeable events beyond reasonable control.
Where such circumstances affect a booking, we will communicate the available options under the applicable booking conditions and law.
19. Changes to These Terms
We may update these Terms from time to time.
The version applicable to a confirmed booking will generally be the version accepted at the time of booking, subject to mandatory law and any separately agreed amendments.
The current version will be published on the Website.
20. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Republic of Türkiye, subject to applicable mandatory consumer protection laws.
Any dispute shall be handled by the competent authorities and courts determined under applicable Turkish law.
Where mandatory consumer law provides additional rights or jurisdiction, those rights shall remain unaffected.
21. Contact Information
For booking questions, amendments, cancellations, and customer support:
BalloonBooking.tr
Operating Company: [Full Legal Company Name]
Address: [Full Registered Address]
Email: [Official Email Address]
Telephone: [Official Telephone Number]
Website: www.balloonbooking.tr
PART II — CANCELLATION AND REFUND POLICY
22. General Cancellation Policy
This Cancellation and Refund Policy applies to reservations made through BalloonBooking.tr.
Cancellation rights depend on:
The type of service booked.
The supplier’s applicable cancellation conditions.
The time of cancellation.
Whether the booking is refundable or non-refundable.
Whether the cancellation is caused by the customer, supplier, weather, or another circumstance.
Applicable mandatory consumer protection law.
The cancellation conditions applicable to your booking will be disclosed before or at the time of confirmation.
Where the booking confirmation contains specific cancellation conditions, those conditions apply to the relevant booking, subject to mandatory law.
23. Customer Cancellation
23.1 Cancellation request
Customers wishing to cancel a booking must contact BalloonBooking.tr through the official contact channels.
Cancellation requests should include:
Booking reference.
Customer name.
Flight date.
Email address used for booking.
Reason for cancellation, where relevant.
23.2 Effective cancellation time
A cancellation is effective when the request is received by BalloonBooking.tr or the relevant supplier through an accepted communication channel.
The applicable cancellation deadline will be calculated according to the booking conditions and the relevant local time.
23.3 Cancellation charges
Cancellation charges, if any, will be determined by the cancellation conditions communicated for the selected service.
The applicable policy may depend on the number of days before the flight date.
23.4 Refund eligibility
Where a booking is eligible for a refund, the refundable amount will be calculated according to the applicable cancellation policy and mandatory law.
Any non-refundable amount must be clearly disclosed before booking where required by law.
24. Recommended Cancellation Schedule
The following schedule is a proposed commercial policy and must be reviewed and approved before publication.
It should be replaced with the exact policy agreed with your balloon operators.
Standard Balloon Flight
| Cancellation time | Proposed refund |
|---|---|
| More than 72 hours before flight | 100% refund |
| 48–72 hours before flight | 50% refund |
| Less than 48 hours before flight | Non-refundable |
| No-show | Non-refundable |
Important: These percentages are proposed business terms, not a statement of Turkish law. The final schedule must be consistent with the supplier agreement and applicable consumer rights.
24.1 Supplier-specific policies
Different balloon operators may apply different cancellation periods.
Where a supplier has a different cancellation policy, that policy must be disclosed to the customer before booking.
24.2 Non-refundable bookings
If a booking is expressly identified as non-refundable, the applicable non-refundable conditions will be disclosed before the customer completes the purchase.
Any mandatory statutory cancellation or refund rights remain unaffected.
25. Weather-Related Cancellation
25.1 Cancellation by the balloon operator
If a balloon flight is cancelled by the supplier due to weather or safety reasons, the customer will be informed as soon as reasonably possible.
25.2 Rescheduling option
Where available, the customer may be offered:
A rescheduled flight on another available date.
An alternative flight, subject to agreement.
A refund where applicable under the booking conditions and law.
25.3 Refund when rescheduling is unavailable
If the operator cancels the flight and cannot provide the booked service, the applicable refund will be handled in accordance with the booking conditions and mandatory law.
25.4 Customer’s travel arrangements
Customers are responsible for making suitable travel arrangements and allowing flexibility for weather-dependent activities.
BalloonBooking.tr is not responsible for unrelated costs such as:
Hotel extensions.
Additional flights.
Missed onward travel.
Restaurant reservations.
Other activities.
Personal expenses.
This limitation does not exclude liability that cannot legally be excluded.
25.5 Weather cancellation on the morning of flight
A flight may be cancelled or postponed shortly before departure if the operator determines that conditions are unsuitable.
The operator’s safety decision takes priority over the customer’s preferred schedule.
26. Cancellation by BalloonBooking.tr or the Supplier
A booking may be cancelled where reasonably necessary due to:
Supplier unavailability.
Operational problems.
Safety concerns.
Weather.
Aviation restrictions.
Incorrect or fraudulent booking information.
Failure to complete payment.
Other circumstances permitted by applicable law.
Where we cancel a confirmed booking for reasons attributable to us or the supplier, we will provide the applicable refund, alternative service, or other remedy required by the booking conditions and law.
27. No-Show Policy
27.1 Definition
A No-Show occurs when a customer fails to attend the required pickup point or meeting point at the designated time without an approved arrangement.
27.2 No-show consequences
A No-Show may result in the booking being treated as used or cancelled without refund, subject to applicable law and the booking conditions.
27.3 Exceptions
A No-Show may be reviewed where caused by:
Incorrect pickup information supplied by us.
A documented supplier failure.
A significant pickup delay not caused by the customer.
An emergency or other circumstance requiring reasonable consideration.
27.4 Customer responsibility
Customers must ensure that they are available at the designated location and keep their contact telephone available.
28. Late Arrival
Customers who arrive late may not be able to participate in the flight.
If the flight cannot be delayed for the late customer, the booking may be treated as a No-Show.
Any refund or rescheduling will depend on the circumstances and applicable conditions.
29. Rescheduling After Cancellation
Where rescheduling is offered:
The new date must be available.
The supplier must approve the change.
The customer must comply with the new booking conditions.
Any applicable price difference will be disclosed.
The change is effective only after written confirmation.
A rescheduled booking may be subject to new cancellation conditions.
30. Refund Procedure
30.1 Refund approval
Refunds will be processed after eligibility has been confirmed.
30.2 Payment method
Refunds will generally be made through the original payment method where reasonably possible.
30.3 Processing time
Refund processing times may depend on:
Internal processing.
Supplier confirmation.
Payment provider procedures.
Banking systems.
International transfers.
We will communicate any known processing delay.
30.4 Bank charges
Bank charges or currency conversion losses imposed by a customer’s bank may not be refundable where they are not caused by BalloonBooking.tr.
30.5 Partial refunds
Where only part of a booking is refundable, the refund will be calculated according to the applicable booking conditions.
31. Cancellation by the Customer Due to Personal Circumstances
Customers may request cancellation due to personal reasons, including:
Change of travel plans.
Flight cancellation.
Illness.
Personal emergency.
Hotel change.
Visa issues.
Other personal circumstances.
Refund eligibility will depend on the applicable cancellation conditions and mandatory law.
Customers should contact us as soon as possible.
32. Cancellation Due to Illness or Emergency
If a customer cannot travel due to illness or emergency, they should contact BalloonBooking.tr immediately.
We may request reasonable supporting documentation where relevant.
Any refund, credit, or rescheduling will be considered under the applicable booking conditions and law.
33. Supplier Failure or Service Not Provided
If the booked service is not provided due to a failure attributable to the supplier or another responsible party, BalloonBooking.tr will assist the customer in communicating with the supplier and resolving the issue within our intermediary role.
Where a refund or other remedy is required, it will be handled in accordance with applicable law and the booking conditions.
34. Customer Acceptance
By completing a reservation through BalloonBooking.tr, the customer acknowledges that:
BalloonBooking.tr may act as an intermediary.
The balloon flight may be operated by an independent supplier.
Flight operation depends on weather and safety conditions.
The applicable cancellation policy is disclosed during booking.
The customer must comply with the supplier’s safety instructions.
The Booking Confirmation should be reviewed carefully.
Refunds and cancellations are subject to the applicable terms and mandatory law.
PART III — INTERMEDIARY BOOKING AGREEMENT
35. Agreement Between Customer, BalloonBooking.tr and Balloon Operator
This section explains the contractual relationship between the parties involved in a booking.
35.1 Parties
Party A — Customer
The individual or entity making the reservation through BalloonBooking.tr.
Party B — BalloonBooking.tr
[Full Legal Company Name], operating www.balloonbooking.tr as an online booking intermediary.
Party C — Balloon Operator
The independent hot air balloon company identified in the Booking Confirmation.
35.2 Purpose of the agreement
The purpose of this agreement is to establish the terms under which BalloonBooking.tr facilitates a reservation between the customer and the balloon operator.
35.3 BalloonBooking.tr’s obligations
BalloonBooking.tr agrees to:
Provide the reservation service with reasonable care.
Communicate relevant booking information.
Process reservation requests.
Provide confirmation where the booking is accepted.
Communicate applicable cancellation conditions.
Facilitate customer and supplier communication.
Assist with booking-related problems within our intermediary role.
Handle customer information in accordance with applicable data protection laws.
35.4 BalloonBooking.tr’s limitations
BalloonBooking.tr does not:
Operate hot air balloons unless expressly stated.
Employ or appoint the pilot for the flight unless expressly stated.
Control weather conditions.
Guarantee flight departure.
Guarantee a particular flight route.
Override the supplier’s safety decisions.
Guarantee that a supplier will operate in all circumstances.
Assume the role of the actual aviation operator merely because it facilitated the booking.
35.5 Balloon operator’s obligations
The balloon operator agrees, subject to its separate supplier agreement and applicable law, to:
Provide the booked flight in accordance with the confirmed service.
Maintain appropriate operational and safety standards.
Use appropriately qualified personnel.
Comply with applicable aviation regulations.
Inform BalloonBooking.tr of material operational changes.
Follow the applicable cancellation and refund conditions.
Provide reasonable assistance in the event of a service issue.
Make flight safety decisions independently and lawfully.
35.6 Customer’s obligations
The customer agrees to:
Provide accurate booking information.
Pay the agreed booking price.
Follow the booking conditions.
Follow supplier safety instructions.
Attend the required pickup point on time.
Notify BalloonBooking.tr of any booking problem.
Comply with applicable laws and supplier requirements.
35.7 Contract formation
The reservation contract is formed according to the applicable booking process and confirmation.
Where BalloonBooking.tr acts solely as an intermediary, the contract for the actual balloon service may be between the customer and the balloon operator.
The applicable contractual structure will be disclosed in the Booking Confirmation and other pre-contract information, subject to mandatory law.
35.8 Payment allocation
Where BalloonBooking.tr collects payment on behalf of a supplier, the applicable payment and settlement arrangements will be governed by the agreement between BalloonBooking.tr and the supplier.
The customer will be informed of the total booking price and any relevant fees before completing the purchase.
35.9 Cancellation and refund coordination
BalloonBooking.tr may coordinate cancellation and refund requests between the customer and the balloon operator.
The actual refund obligation will be determined by the applicable booking conditions, the contractual structure, and mandatory law.
35.10 Safety decisions
The balloon operator and pilot retain operational authority over the flight.
Neither BalloonBooking.tr nor the customer may require the operator to conduct a flight contrary to safety requirements.
35.11 Complaints
Customers should first contact BalloonBooking.tr for booking-related complaints.
Where the issue concerns flight operations or supplier performance, BalloonBooking.tr may communicate the complaint to the relevant supplier and assist with resolution.
35.12 Governing law
This agreement is governed by the laws of the Republic of Türkiye, subject to mandatory consumer protection laws.
PART IV — IMPORTANT LEGAL AND OPERATIONAL NOTES
36. Legal Status of This Agreement
This document is a general contractual template for BalloonBooking.tr.
Before publication, the operating company must complete the missing legal information and confirm the actual business model.
The final document should be reviewed by a qualified Turkish lawyer familiar with:
Consumer protection law.
Distance contracts.
Tourism legislation.
Package travel regulations, where applicable.
Aviation and hot air balloon regulations.
Personal data protection law.
Payment and marketplace arrangements.
37. Information to Complete Before Publication
Please complete the following:
Full legal company name.
Company registered address.
Official email address.
Telephone number.
Tax information.
Trade registry information, where applicable.
Customer support hours.
Actual cancellation periods.
Actual refund processing period.
Balloon operator responsibilities.
Payment collection model.
Applicable supplier agreements.
Turkish and English legal notices.
38. Final Website Notice
BalloonBooking.tr is an online reservation intermediary connecting customers with independent hot air balloon operators in Cappadocia, Türkiye.
The actual balloon flight is provided by the relevant operator identified in the booking confirmation.
Flight operations are subject to weather, safety, aviation regulations, and operational conditions.
Please read the Booking Confirmation and applicable cancellation conditions carefully before completing your reservation.
BalloonBooking.tr — Your Cappadocia Balloon Booking Platform.
