About Us
KVKK – Personal Data Protection Notice
In accordance with Law No. 6698 on the Protection of Personal Data (KVKK), Balloon Booking acts as a “Data Controller.” We process your personal data—such as name, contact details, passport number (if required by flight operator), and payment information—solely to 1. Confirm and manage your balloon-flight reservation;2. Communicate essential flight updates and safety information;3. Comply with Turkish civil-aviation and tax regulations;4. Improve our services through anonymized analytics.
Cancellation & Refund Policy
Time before scheduled flightCustomer options Refund amount 72 hoursCancel or reschedule100 % refund 24 – 71 hoursCancel or reschedule70 % refund 24 hoursReschedule only (subject to availability) No refund Operator-cancelled (e.g., bad weather)Automatic reschedule or full refund, at your choice100 % refund
Cookie Policy
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