About Us
KVKK – Personal Data Protection Notice
In accordance with Law No. 6698 on the Protection of Personal Data (KVKK), Balloon Booking acts as a “Data Controller.” We process your personal data—such as name, contact details, passport number (if required by flight operator), and payment information—solely to:
1. Confirm and manage your balloon-flight reservation;
2. Communicate essential flight updates and safety information;
3. Comply with Turkish civil-aviation and tax regulations;
4. Improve our services through anonymized analytics.
You may, at any time, exercise your KVKK rights (learn whether data is processed, request a copy, ask for correction/erasure, object to processing) by emailing kvkk@balloonbooking.tr. For full details, see our Privacy Policy below.
Cancellation & Refund Policy
Time before scheduled flightCustomer optionsRefund amount
≥ 72 hoursCancel or reschedule100 % refund
24 – 71 hoursCancel or reschedule70 % refund
< 24 hoursReschedule only (subject to availability)No refund
Operator-cancelled (e.g., bad weather)Automatic reschedule or full refund, at your choice100 % refund
How to cancel: Send your booking number and full name to support@balloonbooking.tr or WhatsApp +90 539 619 19 94. Refunds are processed within 5 business days to the original payment method.
Cookie Policy
We use cookies and similar technologies to:
Keep you logged in and maintain your reservation cart;
Measure site performance through Google Analytics;
Remember language and currency preferences.
By continuing to browse balloonbooking.tr you consent to our use of cookies. You can disable non-essential cookies anytime in the banner settings or through your browser. Blocking essential cookies may affect site functionality.
Trusted by all the largest travel brands
