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Cancellation & Refund Policy

Cancellation & Refund Policy

At BalloonBooking, we aim to make your Cappadocia travel experience as clear and straightforward as possible.

Because BalloonBooking operates as a booking and referral platform, the actual service you book is provided by the licensed local balloon operator, tour company or activity provider that confirms your reservation.

Therefore, cancellation, refund and rescheduling conditions may vary depending on the service, provider and booking confirmation.

1. BalloonBooking's Role

BalloonBooking connects travelers with licensed and authorized local tourism providers in Cappadocia and Türkiye.

Unless specifically stated otherwise in your booking confirmation:

• BalloonBooking is not the operator of the hot air balloon flight or activity.

• The actual service is provided by the local operator identified in your confirmed booking.

• The local operator is responsible for operational decisions concerning the service.

• Cancellation and refund conditions applicable to your reservation are determined by the confirmed booking and the relevant service provider's policy.

By submitting a booking request, you acknowledge that the final service conditions may depend on the confirmed local provider.

2. Cancellation by the Traveler

If you need to cancel your reservation, please contact BalloonBooking or the relevant booking contact as soon as possible.

The applicable cancellation terms depend on the service and the confirmed operator.

Unless a different cancellation policy is specifically stated in your booking confirmation, the following general framework may apply:

More Than 72 Hours Before the Service

Cancellation requests made more than 72 hours before the scheduled service may qualify for a full refund, subject to the confirmed booking conditions.

24–72 Hours Before the Service

Cancellations made between 24 and 72 hours before the scheduled service may be subject to a partial refund or cancellation charge, according to the confirmed provider's policy.

Less Than 24 Hours Before the Service

Cancellations made less than 24 hours before the scheduled service may be non-refundable or may only qualify for rescheduling, depending on the confirmed operator's conditions.

Important: The cancellation policy displayed or confirmed at the time of booking takes precedence over this general framework.

3. Cancellation Due to Weather

Hot air balloon flights in Cappadocia are highly dependent on weather and aviation conditions.

If a licensed balloon operator determines that the weather or aviation conditions are unsuitable for a safe flight, the flight may be cancelled, postponed or rescheduled.

In the event of an operator cancellation due to unsuitable weather conditions:

• You may be offered an alternative flight date, subject to availability; or

• You may be entitled to a refund according to the confirmed operator's cancellation policy.

Safety always takes priority over operating a flight.

The final decision to operate, postpone or cancel a balloon flight is made by the authorized operator and pilot in accordance with applicable aviation requirements.

4. Cancellation by the Operator

If the local operator cancels your confirmed service for operational reasons, including weather, aviation restrictions, safety requirements or other circumstances beyond the traveler's control, the applicable remedy will be determined according to the operator's confirmed booking conditions.

Where a full refund is applicable, the refund will normally be processed through the payment arrangement specified in the booking.

5. No-Show

A no-show occurs when a traveler does not appear for the confirmed service at the agreed pickup location or meeting point and has not cancelled within the applicable cancellation period.

No-shows may be non-refundable.

If hotel pickup is included, travelers are responsible for being ready at the confirmed pickup time.

Failure to hear or respond to a pickup call does not automatically qualify as a cancellation.

6. Missed Pickup

Travelers are responsible for providing accurate hotel and contact information and being ready at the confirmed pickup time.

If a traveler misses the scheduled pickup because they are not ready, provide incorrect information or cannot be reached, the reservation may be treated as a no-show.

Any refund or rescheduling in such circumstances is subject to the confirmed operator's policy.

7. Late Arrival

If a traveler arrives late at the meeting point or is not ready when the tour or activity is scheduled to depart, the provider may be unable to wait.

In such cases, the reservation may be treated as a no-show and may be non-refundable.

8. Rescheduling

Requests to change the date of a reservation should be submitted as early as possible.

Rescheduling is subject to:

• Availability

• The operator's approval

• The type of service

• The time remaining before the scheduled service

• Any applicable price difference or administrative charge

A rescheduling request is not considered confirmed until the operator approves the new date.

9. Refund Processing

Where a refund is approved, the processing time depends on the payment method, payment provider and the local operator involved.

Once the refund has been authorized and initiated, it may take several business days to appear in the traveler's account.

BalloonBooking cannot guarantee the exact time required by banks or payment providers to complete the transaction.

10. Payment and Refund Responsibility

Because BalloonBooking may act as an intermediary between the traveler and the local service provider, responsibility for a refund depends on the payment and booking arrangement.

Where payment is collected directly by the local operator, the refund is subject to that operator's payment and refund procedures.

Where BalloonBooking is specifically authorized to process a payment on behalf of a provider, the applicable booking terms will determine the refund procedure.

11. Force Majeure and Extraordinary Circumstances

A service may be affected by circumstances outside the reasonable control of the operator or BalloonBooking.

These may include:

• Severe weather

• Aviation restrictions

• Government restrictions

• Natural disasters

• Road closures

• Public emergencies

• Security restrictions

• Other circumstances beyond reasonable control

In such situations, the available refund, rescheduling or alternative arrangements will be determined according to the applicable provider and booking terms.

12. Changes to the Service

The local operator may make reasonable changes to a route, schedule, meeting point or itinerary when necessary because of:

• Weather

• Safety requirements

• Aviation restrictions

• Road or trail conditions

• Operational circumstances

• Local regulations

Such changes do not automatically constitute grounds for a full refund if the essential service can still be provided.

13. Balloon Flight Safety Decisions

For hot air balloon flights, the pilot and licensed operator have the final authority regarding:

• Whether the balloon can fly

• Launch location

• Flight route

• Flight duration

• Landing location

• Cancellation or postponement for safety reasons

These decisions are made according to applicable aviation requirements and current conditions.

14. Booking Confirmation Takes Precedence

Because services may be provided by different local operators, the specific cancellation and refund conditions included in your confirmed booking take precedence over any general policy stated on this page.

Travelers should carefully review the cancellation terms before completing a reservation.

15. How to Request a Cancellation

To request a cancellation or rescheduling, contact the booking contact provided in your confirmation as soon as possible.

Please include:

• Booking or reservation reference

• Passenger name

• Service date

• Requested cancellation or change

• Contact information

A cancellation is not considered confirmed until you receive confirmation from the relevant booking contact or service provider.

16. Important Information for Travelers

We strongly recommend that travelers:

• Read the cancellation terms before confirming a booking.

• Provide accurate hotel and contact information.

• Keep their phone available on the day of the service.

• Be ready at the confirmed pickup time.

• Check weather and operational updates provided by the operator.

• Contact the provider immediately if their plans change.

17. Contact

For questions regarding a cancellation, refund or rescheduling request, please contact BalloonBooking using the contact details provided in your booking confirmation.

BalloonBooking
Nevşehir, Cappadocia, Türkiye

Founded in 2009

We will assist in communicating your request to the relevant local service provider and, where applicable, help facilitate the cancellation or refund process.

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